Shipping and Returns

Shipping Policy 

   

We only ship within the UK and there are no delivery charges.

Most standard shipments are sent through online carriers. The exact service depends on the size and weight of your order.

Packages usually reach their destination in 2-6 business days but occasionally take longer. Orders placed after 10am may require +1 day to process. For example, orders placed after 10am on a Friday may not be processed and shipped until the following Monday.

Track a package

You will receive an e-mail containing your tracking number. As soon as your shipment has left our warehouse. You can track your package from here. This tracking information may take up to 12 hours to be available.

    If you would like to receive more information, please send us an email at james@ukribcap.com

      

    Return Policy    

       

    We are committed to providing you with the absolute best products, from how they fit to how they perform. If you are not satisfied with any of your Ribcap item, you may return it to us for refund.

    Send us an email to: james@ukribcap.com

    • 14 days return possible.
    • Guaranteed handling of your return within 5 days.

    Return Process

    Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying order number securely in a box. You can use the box the items arrived in or another box if you prefer.

    A return or an exchange is only possible under these conditions:

    • The product shows no signs of visible use.
    • The product returns with original packaging.
    • The product is not damaged as a result of return transport.
    • A print out from this e-mail in the return box.
    • And this within 2 weeks after your purchase.

    Go to local post office, or another courier, to ship the package. Return address for the package:

    • Gel Ovations Europe Ltd
    • Charlton Road
    • Brentry
    • Bristol, BS10 6NF
    • UK 

    Please note that original shipping fees are non-refundable except in cases where we have made a shipping error.

    We can help you return your item(s) for a refund or exchange (excluding shipping costs) as long as the item is in unused condition and original packaging is intact. We just ask that you pay for return shipping.

    Some countries may impose additional taxes or duties and if so, these are the responsibility of the customer.

    You will receive an email as soon as we received your items, and when a refund is issued.

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